Serious Readers 5-Year Warranty: Terms and Conditions
1) What this warranty is
This is a manufacturer’s warranty from Serious Brands Ltd for residential use of Serious Readers High Definition, Alex and Classic Lights. This does not apply to any other Serious Readers products. It sits alongside your legal rights under the Consumer Rights Act 2015 and other UK consumer laws. Nothing in this warranty affects your statutory rights.
2) Duration
Unless we state otherwise in writing for a particular product, the warranty lasts 5 years from the delivery date of your product.
3) What we will do
If your product develops a fault caused by defective materials or workmanship during the warranty period, we will, at our discretion under this warranty:
• Repair the product; or
• Replace the product.
If an identical product or part is unavailable (for example, a discontinued model or colour), we may supply the nearest equivalent functioning alternative model.
4) What is not covered
This warranty does not cover: • Normal wear and tear and consumables (e.g., bulbs on legacy models, batteries, finishes).
• Accidental damage (drops, knocks, spills).
• Misuse, neglect, or careless operation; use not in accordance with the Operating Manual or rating label.
• External factors: transit damage after delivery to you, weather, power surges/outages.
• Use outside normal domestic household purposes or outside the country to which we shipped the product.
• Non-genuine parts, incorrect assembly/installation not carried out by Serious Readers, and repairs or alterations by third parties.
If a claim is not covered, we can offer a chargeable repair or replacement quote.
4b) Bulb life guarantee
HD Light engines, Alex bulbs and Classic bulbs are covered by a separate bulb life guarantee as follows:
HD Light engines: 5 years. Alex bulbs: 3 years. Classic bulbs: 2 years.
This bulb life guarantee runs from the warranty start date defined in Section 2 and is separate from the standard manufacturer’s warranty. It applies to failures arising from defects in materials or workmanship under normal domestic use. Remedies are repair or replacement of the light engine or bulb at our discretion; all other terms and exclusions on this page continue to apply.
5) When the warranty starts and whether it extends
The warranty starts on the delivery date shown on our records.
6) How to make a claim
1) Contact us: hotline@seriousreaders.com, or 0800 028 1890 (freephone).
2) Provide your name, contact details, order number (or other proof of purchase) and a brief fault description; photos or video help us diagnose quickly.
3) We will confirm the next steps. For valid warranty claims in the UK, we will provide a remedy without significant inconvenience. Where we ask you to return the product, we will arrange standard return shipping or reimbursement of reasonable standard shipping costs for validated warranty faults.
7) Transferability
This warranty is transferable with the product during the warranty period if the original proof of purchase is provided, together with evidence of transfer showing the product was in good working order at the time.
8) Extended Warranty (if purchased)
The Extended Warranty starts the day after the standard 5-year warranty ends and follows the same terms and exclusions as Sections 1–7 and 9–11.
Cancellation & refunds (plans over 1 year): Cancel within 45 days of purchase for a full refund if no claim was made. After 45 days you may cancel at any time for a pro-rata refund based on the full unexpired months of cover. Refunds are paid in cash. Cover continues after a claim until the end date.
Optional purchase & alternatives: You do not have to buy the Extended Warranty at the same time as the light, and extended warranties may be available elsewhere.
Trial availability & withdrawal: We may withdraw this Extended Warranty from sale at any time. Withdrawal does not affect any plan already purchased, which will continue until its end date. If we withdraw the plan, customers who purchased their HD Light within the previous 30 days may still buy the Extended Warranty from us at the last published price.
How to claim/cancel: As per Section 6. If purchased by phone or online, the 14-day cooling-off period applies in addition to the rights above.
Written reminder: For plans over 1 year we will write to you within 24 days of purchase reminding you of the 45-day full-refund and ongoing pro-rata rights.
9) What this warranty doesn’t do
• It does not replace or reduce your statutory rights against us as the retailer under UK law.
• It does not guarantee any particular remedy under statute; those remedies remain available independently of this warranty.
10) Contact
Serious Readers Ltd.
15 Faraday Road, Aylesbury, Bucks, HP19 8RY, Great Britain.
Freephone: 0800 085 1088.
VAT No: GB537 296 223 | Co. Registration No. 02485587
11) Governing law
These warranty terms are governed by the laws of England and Wales. If you reside in Scotland or Northern Ireland, you may have additional rights under local law.
